Support Offering
The Support Service documentation gives you the relevant material for successful co-operation with your customer.
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General Terms and
Conditions for Support and Maintenance Services (PDF, 2006-01)
- Legal Definitions for Support and Maintenance Services.
- Explanation of Support Services, Software Maintenance, Hardware Replacement Service, and Support Levels.
Our Support Service Offering
Stonesoft offers our partners and customers the flexibility to choose between two levels of
global technical support service including:
- Premium Support
- Basic Support
Each service level presents different options for Support availability, response time, and various other Support options.
The following table provides an overview of the different options available with each support level: Support levels
